Note network
A graph of all 75 public notes, and the 8 most linked-to notes
I write, edit, and link notes to help me think. This subset of them adapts Andy Matuschak’s conception of Evergreen Notes and aims to capture a slowly evolving network of concepts. Sometimes my notes result in essays.
A graph of all 75 public notes, and the 8 most linked-to notes
A system is a group of regularly interacting or interdependent items forming a coherent whole.
A model is a simplified representation of a System.
A complex system is a Dynamical System that has the following attributes.
Ideology is “a Cultural Technē gone wrong”.
At its core, political or social power is a System’s ability to influence the behaviour of other systems.
The context of a System from which it is separated by a System Boundary.
An explicit Model is a consciously articulated, interpretive description of a target System that can be the object of the modelling system’s attention.
An attractor is the set of states a System tends to be in given what it is or how it can maintain its boundaries.
Formats and methods I’m using in my work
Problem Statements define the problem a Product is going to solve. They inform Ideation and help create alignment on the Value Proposition at the core of the product. Problem Statements...
Customer Journey Maps (CJMs) help understand the experience a Customer (or User) has with a Product or service. They map their interaction with the offering from becoming aware of and...
A Design Studio is a visual, fast-paced and collaborative approach to Ideation. It takes a design challenge, ideally framed in the form of “How Might We?” Questions, and lets participants...
Personas describe an archetypical User or Customer, with a focus on their motivations, the problems they encounter, and how they deal with them. They are based on surveys, interviews and...
Why/How Laddering is a way of reframing a problem or challenge by complementing its initial statement with more abstract and more concrete statements. Moving up the ladder expands the scope...
Concept Mapping is a tool for collaborative Sensemaking. It is based on constructivist learning theories and uses visual and haptic representations of Concepts to facilitate the exploration of Concept Networks....
Empathy Maps help gain a deeper understanding of Stakeholders in a Project or Product Ecosystem. They locate a stakeholder in a specific task or decision-making context and help think through...
The Kano Model helps test, categorise and prioritise potential features for new Products and Services. It classifies them into five categories by mapping them according to the Customer Satisfaction they...
“How Might We?” (HMW) questions help reframe Problem Statements into areas of opportunity and think more creatively about solutions. The method uses small but surprising instructions to recast a problem...
Pirate Metrics are a Customer Lifecycle framework that helps think through the five most important stages of Product development and growth: acquisition, activation, retention, referral, and revenue. It provides guidance...
Stakeholder Maps help identify and classify actors who have Power over and/or interest in the outcomes of a Project or Product development. They help clarify the relationships of internal and...
Strategy is de facto always an iterative learning process, even if this is often not made explicit and information gaps between iterations make it less effective and efficient. The process...
All the other good stuff